Privacy Policy
Effective Date: November 7, 2025
Our Commitment to Your Privacy
At The Terrebonne Group, we are committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or use our services.
Information We Collect
Information You Provide to Us
When you contact us through our website, schedule appointments, or become a client, you may provide:
- Name, email address, phone number, and mailing address
- Information about your therapy needs and preferences
- Health information relevant to treatment (protected under HIPAA)
- Payment and billing information
Information Automatically Collected
We use Google Analytics to understand how visitors use our website. This service collects:
- Browser type and device information
- Pages visited and time spent on our site
- General geographic location (city/state level)
- Referring websites
Google Analytics uses cookies to collect this data. This information is anonymized and does not identify you personally. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
We do not use any other tracking technologies, advertising networks, or third-party analytics tools.
How We Use Your Information
We use the information you provide to:
- Respond to your inquiries and consultation requests
- Schedule and manage therapy appointments
- Provide psychological services and treatment
- Process payments for services
- Communicate about your care (with your consent)
- Comply with legal and regulatory requirements
- Improve our website and services through analytics
HIPAA Compliance and Protected Health Information
As a healthcare provider, The Terrebonne Group complies with the Health Insurance Portability and Accountability Act (HIPAA). Once you become a client:
- Your health information is protected under HIPAA regulations
- We maintain separate, secure systems for protected health information
- You will receive a detailed Notice of Privacy Practices explaining your rights
- We will never sell, share, or disclose your health information except as permitted by law or authorized by you
Information Security
We implement appropriate security measures to protect your personal information:
- Secure, encrypted communication for teletherapy sessions
- Password-protected and encrypted storage systems
- Limited access to personal information (only authorized staff)
- Regular security assessments and updates
- Secure disposal of physical and electronic records
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:
- With Your Consent: When you authorize us to share information with family members, other healthcare providers, or insurance companies
- Legal Requirements: When required by law, court order, or legal process
- Emergency Situations: To prevent serious harm to you or others
- Business Associates: With vendors who provide services on our behalf (e.g., billing services, IT support) under strict confidentiality agreements
Cookies and Tracking
Our website uses cookies only for Google Analytics purposes. You can control cookie preferences through your browser settings. Disabling cookies may affect some website functionality but will not prevent you from contacting us or accessing information about our services.
Third-Party Links
Our website may contain links to third-party websites (e.g., insurance companies, professional organizations). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Request deletion of your information (subject to legal and ethical obligations)
- Opt out of communications (excluding essential appointment reminders)
- File a complaint if you believe your privacy rights have been violated
For clients, additional rights regarding protected health information are outlined in our Notice of Privacy Practices provided at the start of treatment.
Children’s Privacy
Our website is not directed to children under 13. We do not knowingly collect personal information from children through our website. While we provide therapy services to minors, any collection of their information occurs through parents or guardians in compliance with applicable laws.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will post the revised policy on this page with an updated effective date. Continued use of our website after changes indicates acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
The Terrebonne Group
4209 Canal St.
New Orleans, LA 70119
Phone: (504) 864-0800
Email: in**@******************gy.com
